I WANT A REAL PERSON!!!!!

I got a bill from Directv and I was billed for something I did not order. I called the 800 number that you get a recording asking if you want English or Spanish. Then you get to tell them your phone number which the recording can't understand half the time. After three attempts I get to hear all about my bill how much I owe and how do I want to pay. Then if you want you get to go back to the main menu which starts you all over with your phone number. I tried yelling I Want A Real Person. But nothing happened. So I got smart after calling four times. I called the number for ordering new service or adding to your service. The Dummy on this line got my number right on the first try and A REAL PERSON got on the line. I said, You are a Real Person! She said yes I am how can I help you? I told her what I wanted and she could not help me and said She had to transfer me To billing. I got another real person who started telling me how much I owed again. I stopped him saying ,I KNOW what I owe, but I did not order league pass and I am being charged. Then he wants to know who I am since the bill is in my Husbands name. I am his wife of 38 years and I pay the bill. He tells me that since we had league pass before it automatically goes back on the bill. Just take it off ,thank you ,Good bye.
Why can't we have real people anymore. I guess it is cheaper to use something that you only have to pay once when you buy it. But real people are so much more fun to deal with. And they can get hearing aides when they can't understand you or you can yell. Life just isn't what it use to be.