Our topmost priority is to improve driver behavior. As we roll-out initiatives in the coming days.
DAY 3
Dear Grabber,
It's Day 3 of #BetterTrips Ahead: A 100-day Plan to Improve Everyone's Journey. Our topmost priority is to improve driver behavior. As we roll-out initiatives in the coming days, we'd also like to ask for your help to serve as our eyes and ears on the road.
Help us take action. Keep on the lookout for incidents that go against our service standards:
1. Our fares are always upfront and fixed. You should only pay for the fare that is reflected on your app prior to booking.
2. We strongly discourage drivers from cancelling. Your driver should never ask you to cancel your booking.
3. If you are paying in cash, the driver should always give you exact change.
4. Rates are fixed for out of town trips to Cavite, Bulacan and Rizal. There should be no surcharges or any additional fees aside from toll fees, which you can pay directly at the toll booth. Strictly no haggling.
5. We respect data privacy of our passengers and drivers. Personal information (i.e. name, contact number, photo) should not be shared on any channel such as social media or SMS, without the express consent of either party.
6. Drivers must strictly follow the Anti-Distracted Driving Act; they should not call / text / play games while driving.
We appreciate your feedback and participation in the 100-day plan. Report these behaviors through the channels below.
When you do experience good service from your Grab drivers, do let them know that you appreciate their good work so they can continue to inspire their fellow drivers to do the same. A "thank you" will go a long way. You can also share your stories on Facebook using #BetterGrabPH
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